Last Updated: 8 October 2026
At Greenway Smiles Dental, we respect your privacy and are committed to protecting the personal and health information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).
By using our website, contacting our practice or accessing our dental services, you acknowledge the practices described in this policy.
1. Information We Collect
Greenway Smiles Dental may collect personal and sensitive information necessary to provide dental care, manage appointments and respond to enquiries.
This information may include:
- Personal details: Your name, date of birth, address, phone number and email address.
- Health information: Medical history, dental history, existing conditions, medications, allergies, treatment records and relevant diagnostic information.
- Appointment information: Booking details, consultation requests and communications with our practice.
- Payment information: Billing details, payment records, private health insurance information and relevant Medicare details.
- Website information: IP address, browser type, device information, website activity and information submitted through online forms.
We only collect information that is reasonably necessary for our services or otherwise permitted by law.
2. How We Collect Information
We may collect information when you:
- Complete an enquiry or appointment form on our website.
- Contact us by telephone, email or other communication channels.
- Attend a consultation or receive dental treatment.
- Complete patient registration or medical history forms.
- Provide information about your health insurance or payment arrangements.
- Interact with our website and its features.
We generally collect personal information directly from you. Where appropriate and legally permitted, we may also obtain relevant information from other healthcare providers, specialists or authorised representatives.
3. How We Use Your Information
We collect and use personal information to:
- Provide dental consultations, examinations and treatment.
- Maintain accurate dental and medical records.
- Schedule, confirm and manage appointments.
- Communicate about treatments, follow-up care and appointments.
- Process payments, insurance claims and eligible government dental benefits.
- Respond to questions, feedback and website enquiries.
- Improve our services and website experience.
- Meet professional, regulatory and legal obligations.
We may also send practice updates or promotional communications where permitted by law. You may opt out of marketing communications at any time.
We do not use sensitive health information for direct marketing without the consent required by law.
4. Protection of Health Information
As a dental healthcare provider, Greenway Smiles Dental recognises the sensitive nature of patient health information.
We take reasonable steps to safeguard dental records, treatment plans, X-rays, medical histories and other confidential patient information against misuse, interference, loss, unauthorised access, modification and disclosure.
Access to patient information is restricted to authorised personnel and relevant healthcare professionals who require it for legitimate purposes.
We handle health information in accordance with applicable Australian and New South Wales privacy legislation.
5. Sharing and Disclosure of Information
We may disclose personal information where reasonably necessary to provide our services or where required or authorised by law.
This may include disclosure to:
- Dental specialists, laboratories and other healthcare professionals involved in your treatment.
- Private health insurers, Medicare and relevant government healthcare programs.
- Authorised practice management, appointment booking, payment and IT service providers.
- Regulatory authorities and government agencies where legally required.
- Other parties where you have provided consent or disclosure is otherwise permitted by law.
We do not sell patient personal information to third parties.
Patient photographs, testimonials and treatment results will only be used for promotional or marketing purposes with appropriate consent.
6. Website Forms and Online Enquiries
When you submit an enquiry through our website, we may collect your name, contact details and the information included in your message.
We use this information to respond to your enquiry, provide requested information and assist with appointments.
Please avoid submitting highly sensitive medical information through general website enquiry forms unless specifically requested through an appropriate channel.
While we take reasonable precautions to protect online communications, no method of internet transmission can be guaranteed to be completely secure.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.
These technologies may collect information such as:
- Pages visited and time spent on the website.
- Browser and device information.
- General geographic location.
- Website navigation and interactions.
Where analytics or third-party tracking services are used, information may also be processed according to the privacy policies of those providers.
You can manage or disable cookies through your browser settings, although some website features may not function as intended.
8. Storage and Security of Information
We take reasonable technical, administrative and physical measures to protect personal and health information.
These measures may include secure record management systems, access controls, confidentiality procedures and appropriate safeguards for electronic and physical records.
Patient health records are retained in accordance with applicable legal requirements. In New South Wales, this generally means retaining adult patient health information for at least seven years after the last health service provided, and information collected while a patient was under 18 until the patient reaches 25 years of age, subject to any longer applicable requirement.
When information is no longer required and there is no legal obligation to retain it, we take reasonable steps to securely destroy or de-identify it.
If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification obligations where required.
9. Overseas Disclosure of Information
Some third-party technology, website hosting, communication or software providers may process or store information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to comply with applicable Australian privacy requirements and protect personal information.
Details of countries in which personal information is likely to be disclosed will be provided where practicable and required by law.
10. Accessing and Correcting Your Information
You may request access to personal or health information that we hold about you.
You may also ask us to correct information that is inaccurate, incomplete, outdated, irrelevant or misleading.
To submit a request, please contact our practice using the details below. We may need to verify your identity before providing access or making changes.
We will respond within a reasonable timeframe and in accordance with applicable law. Access may be subject to lawful exceptions, and reasonable administrative charges may apply where permitted.
11. Children’s Privacy
We provide dental services to children and understand the importance of protecting their personal and health information.
Information relating to children is collected and handled in accordance with applicable privacy laws, consent requirements and professional healthcare obligations.
Where appropriate, we obtain consent from a parent or legal guardian while also respecting the privacy rights and decision-making capacity of young patients.
12. Third-Party Websites
Our website may contain links to external websites, including social media platforms and third-party booking services.
Greenway Smiles Dental is not responsible for the privacy practices or content of websites operated by third parties.
We encourage visitors to review the privacy policies of external websites before providing personal information.
13. Privacy Complaints
If you have concerns about how we have handled your personal or health information, please contact us directly.
We will review your complaint, investigate the circumstances where appropriate and work towards a reasonable resolution.
We aim to respond to privacy complaints within 30 days.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Information and Privacy Commission NSW at www.ipc.nsw.gov.au, as appropriate.
14. Changes to This Privacy Policy
Greenway Smiles Dental may update this Privacy Policy periodically to reflect changes in legislation, business practices, technology or the services we provide.
Any updates will be published on this page with a revised date.
We encourage visitors and patients to review this policy occasionally.
15. Contact Us
For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:
Greenway Smiles Dental
Address: 101A Greenway Plaza, 1183–1187 The Horsley Dr, Wetherill Park NSW 2164
Phone: 0410 219 787
Email: [email protected]
ABN: 19 641 638 575
