Last Updated: 8 October 2026
Welcome to Greenway Smiles Dental. These Terms and Conditions outline the conditions governing the use of our website, appointment enquiries and dental services.
By accessing our website or using our services, you agree to these Terms and Conditions where applicable. If you do not agree with these terms, please refrain from using our website.
1. About Greenway Smiles Dental
Greenway Smiles Dental provides general, cosmetic, restorative and implant dentistry services in Wetherill Park, New South Wales.
Our services include dental consultations, root canal therapy, tooth extractions, restorations and fillings, crowns and bridges, veneers, teeth whitening, dental implants, cleaning and hygiene, and other dental treatments.
All treatments are subject to an individual clinical assessment and the professional judgement of the treating dental practitioner.
2. Website Information
The information provided on this website is intended for general information and educational purposes only.
While we make reasonable efforts to ensure that website information is accurate and up to date, dental procedures, treatment options, pricing and availability may change.
Website content should not be considered a substitute for professional dental advice, diagnosis or treatment.
We recommend booking a consultation with a qualified dental practitioner to discuss your individual oral health needs.
3. Appointments and Bookings
Appointments can be requested by contacting Greenway Smiles Dental through our website, telephone or other available booking channels.
Please note:
- Appointment confirmation: Submitting an online enquiry does not guarantee an appointment until confirmed by our practice.
- Accurate information: Patients are responsible for providing accurate contact details and relevant information when making a booking.
- Appointment availability: All appointments are subject to practitioner availability and scheduling requirements.
- Appointment changes: We may need to reschedule appointments due to unforeseen circumstances or clinical requirements.
We will make reasonable efforts to notify patients of appointment changes as soon as practicable.
4. Cancellations and Rescheduling
We understand that circumstances may arise requiring patients to cancel or reschedule an appointment.
If you are unable to attend your scheduled appointment, please contact our practice as early as possible so that we can assist with alternative arrangements.
Any applicable cancellation fees or booking conditions will be communicated to patients before they become binding.
Nothing in this section limits your rights under Australian Consumer Law.
5. Dental Consultations and Treatment
All dental treatments provided by Greenway Smiles Dental are subject to an appropriate consultation, clinical examination and assessment.
Our dental practitioners will explain relevant treatment options, potential risks, expected benefits, alternatives and associated costs to support informed decision-making.
Please be aware:
- Individual treatment plans: Recommended treatments depend on each patient’s oral health, medical history and clinical needs.
- Treatment outcomes: Results may vary between patients and cannot be guaranteed.
- Additional treatment: Further procedures may be recommended if additional dental concerns are identified.
- Patient consent: Appropriate informed consent will be obtained before treatment.
- Ongoing care: Follow-up appointments and appropriate oral hygiene may be important for maintaining treatment results.
Patients are encouraged to ask questions and discuss any concerns before proceeding with treatment.
6. Treatment Results and Expectations
Greenway Smiles Dental aims to provide high-quality dental care using appropriate professional standards and clinical practices.
However, dental treatment outcomes depend on several factors, including individual health conditions, oral hygiene, existing dental conditions and adherence to recommended aftercare.
Photographs, testimonials and before-and-after treatment examples displayed on our website are provided for illustrative purposes and do not guarantee identical results for other patients.
We do not guarantee that any particular treatment will achieve a specific cosmetic or clinical outcome.
Nothing in these Terms and Conditions excludes any rights or guarantees that cannot lawfully be excluded.
7. Treatment Pricing and Payments
Dental treatment costs vary depending on the procedures required, treatment complexity and individual clinical circumstances.
Where practicable, patients will be provided with information about anticipated treatment costs before proceeding.
Important payment considerations include:
- Treatment estimates: Quoted prices are based on the information available at the time of assessment and may change if treatment requirements change.
- Payment arrangements: Accepted payment methods and payment terms will be communicated by the practice.
- Additional procedures: Treatments not included in the original estimate may involve additional costs, which will be discussed where practicable before proceeding.
- Health insurance: Rebates depend on the patient’s insurer, level of cover, available benefits and applicable policy conditions.
- Payment plans: Any payment arrangements or third-party financing options are subject to their applicable terms and eligibility requirements.
Patients are responsible for understanding their financial obligations and confirming available insurance benefits before treatment.
8. Private Health Insurance and Government Benefits
Greenway Smiles Dental may assist eligible patients with private health insurance claims and applicable government dental benefit programs.
Eligibility, rebate amounts and available benefits are determined by the relevant insurer or government program.
Where applicable, the Child Dental Benefits Schedule (CDBS) provides eligible children with access to certain dental services within the program’s benefit limits.
Eligibility for the CDBS is determined by Services Australia, and treatment coverage is subject to the program’s requirements.
Patients or their parents and guardians should confirm eligibility and applicable benefits before proceeding with treatment.
9. Promotions and Special Offers
Greenway Smiles Dental may occasionally advertise promotional offers, discounted treatments or special pricing.
Unless otherwise stated, promotional offers:
- Eligibility: May be subject to individual clinical suitability and other disclosed conditions.
- Availability: May be offered for a limited period or subject to appointment availability.
- Treatment inclusions: Cover only the services expressly specified in the promotion.
- Additional costs: May exclude procedures or services not expressly included in the advertised offer.
- Clinical assessment: Do not guarantee suitability for any particular procedure.
Specific promotional terms and conditions will be provided where applicable. All advertising and promotional offers remain subject to applicable Australian laws.
10. Patient Responsibilities
To help us provide safe and appropriate dental care, patients are expected to:
- Medical information: Provide accurate and complete information about medical conditions, medications, allergies and relevant health history.
- Health updates: Inform the treating practitioner of relevant changes in their health or medication.
- Treatment instructions: Follow reasonable pre-treatment and post-treatment care instructions.
- Appointments: Attend scheduled appointments or notify the practice when unable to attend.
- Respectful conduct: Treat staff, practitioners and other patients respectfully.
- Ongoing care: Attend recommended follow-up appointments and maintain appropriate oral hygiene.
Failure to follow recommended care instructions may affect treatment outcomes.
11. Medical and Dental Emergencies
Information on our website, including online forms and enquiry services, is not intended for emergency medical or dental assistance.
If you are experiencing a life-threatening emergency, call 000 immediately.
For urgent dental concerns, please contact our practice by telephone during operating hours or seek appropriate emergency dental or medical care.
Online enquiries may not be reviewed immediately and should not be relied upon for urgent treatment requests.
12. Privacy and Patient Information
Greenway Smiles Dental respects the privacy and confidentiality of patient information.
We collect, use, store and disclose personal and health information in accordance with applicable Australian privacy legislation and our Privacy Policy.
For more information about how we manage your information, please refer to our Privacy Policy available on this website.
13. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, photographs, logos, designs and other materials, is owned by or licensed to Greenway Smiles Dental.
Website content may not be reproduced, distributed, modified or used for commercial purposes without prior written permission, except where permitted by law.
You may view and print website content for personal, non-commercial use.
14. Third-Party Websites and Services
Our website may include links to third-party websites, social media platforms, payment providers or external booking services.
These external services may operate under their own terms, conditions and privacy policies.
Greenway Smiles Dental does not control external websites and is not responsible for their content, availability or privacy practices.
We recommend reviewing the applicable terms before using third-party services.
15. Website Availability and Security
We make reasonable efforts to maintain the functionality, security and accessibility of our website.
However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.
Website access may occasionally be restricted due to maintenance, upgrades, technical issues or circumstances beyond our reasonable control.
Users are responsible for taking appropriate precautions when accessing the internet and providing personal information online.
16. Australian Consumer Law
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights, guarantees or remedies available under the Australian Consumer Law or other applicable legislation where those rights cannot lawfully be excluded.
Where applicable, patients may be entitled to remedies if services fail to meet consumer guarantees, including the guarantee that services will be provided with due care and skill.
Any limitations or exclusions described in these Terms and Conditions apply only to the extent permitted by law.
17. Limitation of Liability
To the extent permitted by law, Greenway Smiles Dental is not responsible for losses arising solely from reliance on general website information instead of obtaining appropriate professional advice.
We are not responsible for the operation or content of independent third-party websites linked from our website.
Nothing in these Terms and Conditions limits our liability for professional negligence, breaches of applicable consumer guarantees or any other liability that cannot lawfully be excluded or restricted.
18. Feedback and Complaints
We value patient feedback and aim to address concerns professionally and fairly.
If you have a concern about our dental services, treatment, billing or website, please contact our practice directly.
We will review your concerns and seek to resolve them within a reasonable timeframe.
Patients may also contact the Health Care Complaints Commission NSW or another appropriate regulatory authority if they wish to raise a formal complaint.
19. Changes to These Terms and Conditions
Greenway Smiles Dental may update these Terms and Conditions to reflect changes in our services, website functionality, business operations or applicable laws.
Updated terms will be published on this page with a revised date.
Changes will not retrospectively alter existing treatment agreements or remove accrued legal rights.
20. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia, and applicable Commonwealth legislation.
Any disputes relating to these terms will be handled in accordance with applicable Australian laws and relevant jurisdictional requirements.
21. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Greenway Smiles Dental
Address: 101A Greenway Plaza, 1183–1187 The Horsley Dr, Wetherill Park NSW 2164
Phone: 0410 219 787
Email: [email protected]
ABN: 19 641 638 575
